Bryan Moran

Owned product strategy for a platform on iOS, Android, web, and SMS in nine languages, serving 21 million visits and 1.3 million people across 15 states: a 290-issue engineering backlog authored personally with a median 35 days to close, RICE scoring automated end to end into GitHub Projects, and the federally regulated eligibility rules in the five states that approved them.

Built the in-house engineering function after an eight-year agency relationship wound down, and personally built the CI/CD pipelines, the containerized development environments, and the first end-to-end test suite it runs on.

Digitized a federally regulated eligibility and attestation process across five states on a config-driven architecture generalizable to any state program, replacing a grab-bag of per-state special cases with one declarative schema per program rendered by dual web and mobile renderers.

Authored the 2,012-line RFC for the platform’s job-queue migration to SQS, then ran an adversarial AI review against his own draft that surfaced 13 concrete correctness defects (a FIFO ordering bug, a self-contradictory fail-fast spec, a poison-message path that burned its own retry budget), and disclosed the whole thing in the PR thread. Closed seven open questions with the CTO before writing any code.

Built a Claude-powered operational reporting system: a stakeholder opens a GitHub issue in plain English, and an agent pipeline plans the query against a Postgres/pgvector catalog spanning 8 public datasets, 24 tables, and 1,097 columns, executes SQL behind a pre-execution linter, and posts back a branded PDF. Exercised by a 32-scenario eval suite that includes deliberately adversarial prompts.

Built and shipped a self-service check-in kiosk solo (first release in under a week from first commit, feature-complete in two), running on roughly $150 point-of-sale hardware with $6/month cellular, with TEFAP eligibility wizards, Plenti-Pass barcode/QR and NFC scanning, sharded E2E, and an over-the-air-first deployment model that CI enforces.

Designed and launched a nine-language national directory covering all 50 states, concept to production in one week on the existing dataset, rebuilt hourly by an EventBridge → Step Functions → Fargate → CloudFront pipeline.

Led the earlier containerization and ECS migration, and cut the marketing site’s ECS task to a quarter of its prior provisioning by reading its actual utilization rather than its allocation.

As the first full-time employee, owned product development and operations from launch (scaling three sites and 600 clients to 250 sites and 300,000+ clients, then past 900,000 clients across 300+ NYC locations) and hired and managed a four-person field team covering all five boroughs.

Ran Plentiful through COVID-19, when booked appointments became the way The City managed its emergency food lines and message volume rose 474%. Made the pivot to appointment booking that produced the platform’s adoption curve and its business model.

Managed stakeholders across funders, two of The City’s largest food nonprofits, and three government entities including the NYC Mayor’s Office of Food Policy, plus data-science, linguistics, and design contractors.

Drove the SMS-to-web migration on unit economics: 3.8 cents per SMS transaction against less than a three-thousandth of a cent on web and mobile. At the volumes the platform was reaching, that difference was thousands of dollars a month.

Ran one of New York City’s largest direct food operations: four field staff, three kitchen staff, 1,000+ meals a day, 200+ volunteers, a commercial kitchen, and three vehicles.

Continued driving the Emergency Food Program route as a volunteer for five years after the staff role ended.